Can't see Software in the list of applications under Mysoftware

If you’re having issues and can’t see certain software in the list of applications under My Software please do the following...

1 - Close software centre

2 - Ensure connection to the VPN

3 - Click Start menu > click Cmd key > press enter

4 - Type in: gpupdate /force

5 - press Enter

6 - Wait 1 minute

7 - Relaunch MySoftware