Contact Us

Location:

Rm C101, Bldg 13C
10 Chancellor Walk
Clayton Campus

Office hours:

• 9am - 5pm, Monday - Friday, except Monash public holidays
• Please note, the team may also be attending meetings, providing training or supporting other members of staff, and unavailable to take your call. Your patience is appreciated at these times. Please leave us a message or log a job through our ticketing system and be guided by the response times below.

Response times (business hours):

We always endeavour to answer your queries as quickly as possible. A guide for response times when logged through our ticketing system

• Critical - 2 hours
• High - 4 hours
• Normal - 24 hours

The best way to get in touch with the eLearning Services team:

• Log a request through our ticketing system
• Email the team at med-eds@monash.edu
  

If you wish to speak to a member of the team:

Information Systems Management:

• Marcus Leonard (Mon-Thurs): +61 3 9905 5909
  

For Moodle and Learning Systems:

• Team Hotline 
  +61 3 990 20044

• Alex Czech (Mon, Tues, Thurs, Fri)

• Jackie Newman (Mon-Fri)
  

• Dana Bui (Mon-Wed): +61 3 990 51581
• Scott Clarke (Mon-Fri): 61 3 9905 2533
• Ingrid D'Souza (Mon-Fri): +61 3 9905 1761